- Each client has the right to submit objections regarding the services provided by OMEGA Brokerage Office Beata Galewska, Piotr Matwijow – Insurance Broker – Professional Partnership, headquartered in Gdynia (hereinafter referred to as OMEGA Brokerage Office Sp. P.) in matters unrelated to the provided insurance coverage (complaint).
- A complaint can be submitted:
- In writing – either in person at the headquarters of OMEGA Brokerage Office Sp. P. or by postal delivery to the address of the headquarters: ul. Żuławska 27, 81-576 Gdynia;
- Orally – by phone at +48 (58) 669 23 21 or 669 23 22, or in person for the record during a visit to the OMEGA office;
- Electronically – via electronic communication to the email address: reklamacje[at]omegabroker.pl.
- OMEGA Brokerage Office Sp. P. [Professional Partnership] will respond to a complaint unrelated to the provided insurance coverage without undue delay, but no later than within 30 days from the date of its receipt, in writing or using another durable medium. A response to the complaint may be delivered to the client via email only upon their request.
- In particularly complex cases that prevent the resolution of a complaint and the issuance of a response within the timeframe specified in point 3 above, OMEGA Brokerage Office Sp. P. [Professional Partnership], in the information provided to the client who submitted the complaint, will:
- Explain the reason for the delay,
- Indicate the circumstances that need to be clarified to resolve the matter,
- Specify the expected timeframe for resolving the complaint and providing a response, which will not exceed 60 days from the date the complaint was received.
- In the event of a negative resolution of the complaint by OMEGA Brokerage Office Sp. P. [Professional Partnership], a client who is a consumer also has the right to refer their case, in matters unrelated to the provided insurance coverage, for resolution by the Financial Ombudsman under the procedure specified in the Act of September 23, 2016, on Out-of-Court Resolution of Consumer Disputes. (DZ. U. z 2016, poz. 1823).
PROTECTION OF PERSONAL DATA INCLUDED IN THE COMPLAINT
OMEGA Brokerage Office Beata Galewska, Piotr Matwijow – Insurance Broker – Professional Partnership, headquartered in Gdynia, as the administrator of personal data included in the complaint, informs you that:
- The provision of data is voluntary but necessary to process the complaint;
- You have the right to access your data, rectify it, delete it, restrict its processing, transfer it, and object to its processing;
- The provided data will be processed based on Article 6(1)(c) of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons concerning the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (hereinafter: “GDPR”), and in accordance with its provisions;
- For matters related to your personal data, please contact us by phone at +48 58 669 23 21 or via email at rodo[at]omegabroker.pl
- Your personal data will be stored for the period necessary to resolve the complaint and until the expiry of the limitation period for any claims arising from the complaint;
- You have the right to lodge a complaint with the supervisory authority responsible for data protection if you believe that the processing of your personal data violates the provisions of the GDPR.